How to reset your account recovery key?

Can y’all talk over the phone?

iPhone 11, iOS 15

Posted on Aug 26, 2022 02:58 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 26, 2022 06:01 PM

This is not a chat service, and is not a way to communicate directly with Apple; it is a user-to-user technical support forum. If you have a question or issue that you think another user can help you with please describe it in as much detail as you can and a user who sees your request and thinks they can help will answer, but that might not be immediate; it could be hours later. Here is some advice on how to do that effectively→Writing an effective Apple Support Communities post.

If you want to contact Apple use the Get Support link at the top of this page or call Apple by choosing a number from this list→Contact Apple for support and service - Apple Support


3 replies
Question marked as Top-ranking reply

Aug 26, 2022 06:01 PM in response to activated48

This is not a chat service, and is not a way to communicate directly with Apple; it is a user-to-user technical support forum. If you have a question or issue that you think another user can help you with please describe it in as much detail as you can and a user who sees your request and thinks they can help will answer, but that might not be immediate; it could be hours later. Here is some advice on how to do that effectively→Writing an effective Apple Support Communities post.

If you want to contact Apple use the Get Support link at the top of this page or call Apple by choosing a number from this list→Contact Apple for support and service - Apple Support


Aug 26, 2022 06:09 PM in response to activated48

What are you trying to do? You mention resetting an account recovery key (see How to generate a recovery key - Apple Support) which can only be turned off or reset as long as you still have full use access of one of your trusted devices.


Note that if you’ve lost access to an account recovery key, you cannot recover your AppleID. When using an account recovery key it is imperative you keep that 28 digit key somewhere you can retrieve it when or if needed. Without it, you will lose access to your AppleID (and Apple Support can do nothing to help).


Resetting an account recovery contact would also be done on a trusted device which you still have full use access to (see Set up an account recovery contact - Apple Support).


So what exactly is your issue and what, exactly, are you trying to accomplish?



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to reset your account recovery key?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.