My company has a Macbook that the user left, we wish to reset or erase it, but it said it link to a apple ID

My company has a Macbook that the user left, we wish to reset or erase it, but it said it link to a apple ID

MacBook Pro 13″, macOS 12.5

Posted on Aug 25, 2022 11:48 PM

Reply
2 replies

Aug 26, 2022 3:43 AM in response to herryjelo

The device is locked to the previous user's Apple ID account.


Activation lock can be removed only by the following methods, as described in How to remove Activation Lock



If the Mac is the property of your company the sales receipt might be in your possession somewhere?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My company has a Macbook that the user left, we wish to reset or erase it, but it said it link to a apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.