My company has a Macbook that the user left, we wish to reset or erase it, but it said it link to a apple ID

My company has a Macbook that the user left, we wish to reset or erase it, but it said it link to a apple ID

MacBook Pro 13″, macOS 12.5

Posted on Aug 25, 2022 11:48 PM

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Question marked as Top-ranking reply

Posted on Aug 26, 2022 03:43 AM

The device is locked to the previous user's Apple ID account.


Activation lock can be removed only by the following methods, as described in How to remove Activation Lock



If the Mac is the property of your company the sales receipt might be in your possession somewhere?

2 replies
Question marked as Top-ranking reply

Aug 26, 2022 03:43 AM in response to herryjelo

The device is locked to the previous user's Apple ID account.


Activation lock can be removed only by the following methods, as described in How to remove Activation Lock



If the Mac is the property of your company the sales receipt might be in your possession somewhere?

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My company has a Macbook that the user left, we wish to reset or erase it, but it said it link to a apple ID

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