Video not available message on app

My Apple tv app on Roku won't play certain videos. I get an error message saying " Video not available". I've restarted and updated Roku device, reloaded and updated Appletv app, and checked internet. Can't find any support for this issue. Any suggestions?

4660X,

Posted on Aug 23, 2022 01:08 PM

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1 reply

Aug 24, 2022 12:24 PM in response to 420nomo

Hello 420nomo,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with watching content on your Apple TV. To start, follow the steps listed here to see if they resolve the issue: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


"If the movie or TV show won't start playing

After each step, try to stream or download the movie or TV show again.


  1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
  2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
  3. If your cellular connection is poor, connect to Wi-Fi instead.*
  4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
  5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.


* Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible. Streaming HD content requires 8 Mbit/s or faster. Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content."




We hope this helps.


Cheers!


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Video not available message on app

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