Why can't I verify my identity

Hello Beatriz_22,

Thank you for using Apple Support Communities.

You can start by taking a look at the following article to make sure that nothing is being missed in the identify verification process: Identity verification for Apple Card or Apple Cash - Apple Support

If nothing is missed and you are still having issues verifying your identity, let us know exactly where in the process it is failing and what is happening. We can then see what we can do to help.

Best regards.

Make sure the name on the ID exactly matches your Apple ID name AND the name that TransUnion is using.