New Update fails to load

I have repeatedly tried to load the new Monterey Update. I continue to get the msg--Internet connection required EVEN THOUGH I am connected to the Internet. How do I proceed?

MacBook Air

Posted on Aug 22, 2022 02:42 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 22, 2022 04:28 PM

UserIsFrustrated2022 wrote:

Got anything else to suggest?


Do you have an Internet connection...(?) If not get on a different Network if this is what it is asking


Are you signed into your Admin account

If you're asked for an administrator name and password on Mac


Are you signed in to your AppleID/iCloud

Sign in with your Apple ID - Apple Support


Do you have adequate free storage to allow for the install...SSD like to have 15-20 % free storage at all times

See used and available storage space on your Mac - Apple Support


Have you tried launching the Install macOS Monterey.app while booted into SafeBoot mode

How to use safe mode on your Mac - Apple Support 


Is this your personal machine you bought new...

Check your coverage

My Support - Official Apple Support




if no insight or resolve Call Customer Support  (800) MYAPPLE (800–692–7753)


or on line  Apple Support




5 replies
Question marked as Top-ranking reply

Aug 22, 2022 04:28 PM in response to UserIsFrustrated2022

UserIsFrustrated2022 wrote:

Got anything else to suggest?


Do you have an Internet connection...(?) If not get on a different Network if this is what it is asking


Are you signed into your Admin account

If you're asked for an administrator name and password on Mac


Are you signed in to your AppleID/iCloud

Sign in with your Apple ID - Apple Support


Do you have adequate free storage to allow for the install...SSD like to have 15-20 % free storage at all times

See used and available storage space on your Mac - Apple Support


Have you tried launching the Install macOS Monterey.app while booted into SafeBoot mode

How to use safe mode on your Mac - Apple Support 


Is this your personal machine you bought new...

Check your coverage

My Support - Official Apple Support




if no insight or resolve Call Customer Support  (800) MYAPPLE (800–692–7753)


or on line  Apple Support




Aug 22, 2022 03:10 PM in response to UserIsFrustrated2022

UserIsFrustrated2022 wrote:

I have repeatedly tried to load the new Monterey Update. I continue to get the msg--Internet connection required EVEN THOUGH I am connected to the Internet. How do I proceed?


Try a direct download from Apple CDN Servers using your browser—


https://swcdn.apple.com/content/downloads/18/44/012-51693-A_2W745BUZP7/xtd63whw506llesta7af6cjvcxlyj8mxvf/InstallAssistant.pkg


Full macOS 12.5.1 download ~12.1 GB. Installing this package will add the full “Install macOS Monterey.app” to your applications folder. You can launch it from there like any other application .


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New Update fails to load

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