Audio, no video

On some, not all, shows/content, streaming through Apple TV, I get audio, video works on previews, thumbnails (on progression bar) but on the actual content I only get audio, not video.

I’ve changed hdmi cables, restarted everything but still no video.

Apple TV 4K, tvOS 15

Posted on Aug 22, 2022 09:01 AM

Top-ranking reply

Urquhart1244

Level 10

145,704 points

Posted on Aug 24, 2022 09:08 AM

Try this for any misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, force-quit the app, restart the device, then relaunch and try again.
If the issue still persists, delete the app, re-download and try again.
If the issue still persists, then contact the app developer for further assistance.

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3 replies

Top-ranking reply

Urquhart1244

Level 10

145,704 points

Aug 24, 2022 09:08 AM in response to Danaaub

Try this for any misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, force-quit the app, restart the device, then relaunch and try again.
If the issue still persists, delete the app, re-download and try again.
If the issue still persists, then contact the app developer for further assistance.

Danaaub Author

Level 1

4 points

Aug 24, 2022 08:11 AM in response to Urquhart1244

It is for apps on Apple TV box. Some of the apps will show video, some fo not. I can see video on fast forward, pause progress bar. I can sometimes get a few seconds of the video, but then it goes black.

Urquhart1244

Level 10

145,704 points

Aug 23, 2022 01:47 AM in response to Danaaub

Is this for apps on the Apple TV box, or for streaming using AirPlay from a secondary device?

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Audio, no video