Apple Music on Alexa will not shuffle playlists

Hello johnfromlusby,

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with shuffling Apple Music. To start, check out the steps here to see if they help: Shuffle or repeat songs in Apple Music on the web - Apple Support

1. "At music.apple.com , do any of the following to play music:

• Stream recommended songs from Apple Music
• Play songs from your library

1. Note: A song needs to be playing before you can use shuffle or repeat.
2. Do any of the following:

• Turn shuffle on: Click the Shuffle button . 
  • When shuffle is on, the button changes color and songs play in random order.
  • Repeat all songs in the current view (for example, a playlist): Click the Repeat button . Repeat is on when the button changes color.
  • Repeat the currently playing song: Click the Repeat button until the number 1 appears .
  • Turn repeat off: Click the Repeat button until the button changes color."

If the issue persists, please reach out to the manufacturer of Alexa for further support.

We hope this helps.

Cheers!

Apple playlists don't have any issues shuffling anywhere else except on Alexa devices, and this just happened recently. On any other platform the playlists shuffle as requested.

Yes! It changed out of nowhere. Any Apple playlists I request to be shuffled are now always played in order with no shuffling. Very frustrating!