Family Sharing
I received 3 months free of apple TV after purchasing a Mac. It gives the option for family sharing on my phone. but My family members can't join up. nothing happens when they click the link. Any tips?
iPhone 5, iOS 10
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These articles all refer to Family Sharing with Apple TV. Make sure you're doing everything as instructed:
Library in the Apple TV app - Apple Support
Subscribe to Apple TV channels in the Apple TV app - Apple Support
Sometimes it helps to have the devices involved take a fresh look at settings:
- Try signing out of accounts and back in again.
- Restarting is a simple step that can resolve many unexpected behaviors.
If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support