Application-specific problem with new Epson printer

First, the background: Running an M1 Mac Mini, OS X Big Sur (most recent version). Just bought a new Epson XP-4105.


The printer appears to be connected my wi-fi network all right. It's also connected by USB. The nozzle checks print out just fine, so there are no hardware issues. The driver and the printer firmware both updated during the connection process, so the software should be up to date. Printing from Safari works fine, I was able to print out a couple of Epson-related things like the Epson Connect registration doc they sent me.


However — and this is a big "However" — when I try to print out documents from Pages or Acrobat Reader DC, the printer sounds like it goes through the motions of printing a few lines, but the pages comes out blank. It's as if the printer received a blank document.


Since this is a problem that is limited to certain applications, I'm guessing this is a software issue — either Epson's driver, or something with the Mac. Any insights? A printer is mostly useless to me if it won't play nice with my word processor, and if it won't print PDFs.

Mac mini, macOS 10.14

Posted on Aug 18, 2022 05:54 PM

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Aug 19, 2022 04:13 AM in response to kakitadoug

Okay, chalk this one up to my stupidity. It turns out that the black ink nozzle was so badly clogged that nothing was coming out at all. The CYM nozzles are all perfectly fine, so when I printed out the test pattern, they looked fine and I didn't even notice that no black ink was coming out. Printing out text documents — Pages, PDF, .rtf — turned out blank pages because they were all black text.


Cleaning the nozzles seems to have worked.


In my defense, I will say that I did not expect the nozzle on a brand new cartridge and a brand new printer to be so badly plugged up.

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Application-specific problem with new Epson printer

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