When I receive a time to leave notification on my iPhone for an upcoming appointment, the expected travel time is way longer than the actual travel time. When I open the notification, the travel time correct to the actual travel time but I don't know why the initial estimate is so off. Can anyone advise?
iPhone 13 Pro Max
Hello, dsjdsj.
That's definitely odd behavior. There are a few things to check that might help to narrow down the source of this. Does this happen with all locations, or just certain ones? If you just look up a location (without having an event for it) in Maps, are the travel time estimates correct there? If you delete and recreate the event, does that change the travel time estimate?
In addition, as with all unexpected iPhone behavior, try taking the following steps which may help with this: restart your iPhone, make sure it is up to date, close the Calendar and Map apps, then reopen them and make sure all apps are updated.
Let us know if we can help with anything else at all or if this doesn't settle your issue. Thanks and have a fabulous day!
dsjdsj,
To clarify a few points and narrow this down a bit, does this happen with all locations and events? If you delete an event and re-create it, does the same thing happen?
Also, does it happen when you're in different locations yourself? Knowing this might help work out if the approximate location could be a factor.
Also, which iOS version are you using? Ensuring you're on the most current iOS release is useful in ruling out general software causes, so we recommend backing up and updating to iOS 15.6.1 if you haven't already: Update your iPhone, iPad, or iPod touch - Apple Support
"Update your iPhone, iPad, or iPod touch wirelessly
Let us know if updating helps or if you've already updated, and the answers to the questions above, and we'll continue from here.
Take care.
Hi Gena.
Thanks for your reply. It took some time to confirm the data to answer your questions.
Does this happen with all locations, or just certain ones?
It happens for all locations and whether I am at home or away.
If you just look up a location (without having an event for it) in Maps, are the travel time estimates correct there?
Yes the travel estimates are correct in Maps.
If you delete and recreate the event, does that change the travel time estimate?
No. I have created new appointments and still does the same thing.
What I think is happening is that it is giving an estimate for the time to WALK even though it's set for Driving. Otherwise, I don't understand why it is lengthening the travel time so much.
I tried your other recommendations but it hasn't corrected. What do you think?
Hi Ryan
Thanks for your reply. It took some time to confirm the data to answer your questions.
To clarify a few points and narrow this down a bit, does this happen with all locations and events? If you delete an event and re-create it, does the same thing happen? Also, does it happen when you're in different locations yourself? Knowing this might help work out if the approximate location could be a factor.
It happens for all locations and whether I am at home or away.
Also, which iOS version are you using?
15.6.1
If you delete and recreate the event, does that change the travel time estimate?
No. I have created new appointments and still does the same thing.
What I think is happening is that it is giving an estimate for the time to WALK even though it's set for Driving. Otherwise, I don't understand why it is lengthening the travel time so much.
I also tried your other recommendations but it hasn't corrected. What do you think?
dsjdsj,
Thank you for this information. At this point, we would recommend that you contact Apple Support directly for more specific assistance with this issue.
Regards.
Some more photos.
iOS Calendar Time to Leave Notification Over-estimates Travel Time
