Should the case really fall apart this badly in under a year?! This doesn’t feel like typical apple quality…feel really let down, there’s damage on every single corner after very benign useage. I take great care of my tech. Went to the Apple store and they said “nope that’s just normal wear and tear, we can’t replace that”. Bizarre! Anyone else getting this crappy quality and weird customer service?
If that is the magsafe leather case then yesterday I dropped mine on a concrete patio with only scuffing and a broken glass protector., it is 15 months old.
That does not look like it has only been put in your pocket or on a desk. Looks like it has been dropped and thrown about.
Or it isn't genuine Apple case
I have an iPhone 11 Pro and the Apple silicone case I bought for it has degraded surprisingly fast. Like yourself I take care of my tech. Both my kids also have found their Apple silicone cases falling apart without mistreating the phones.
What I find particularly curious is that a silicone case I bought for an iPhone 6 many years ago has weathered well. I can only surmise that the build quality has reduced - possibly due to Apple using a different manufacturer and/or materials.
Yes! Same for me! So dissapointed! The sil case cost 49.00!!! I am looking into getting it replaced. Clearly it's defective. Should not be happening. My husband has a similar sil case for 6 years + and it's just now starting to fail. Obviously, something starts to break down in the materials and instead of Apple removing this product from its shelves, they continue to sell inferior phone cases! In that case, they should be replacing them. I am sure there are many others in the same boat!
The case material is clearly defective. I've had many other Apple cases on older phones for much longer than this one that are still in perfect working order. Using your iPhone in day to day normally is not "user caused damage". That's the point. This is an expensive Apple product that's defective. Apple should recognise that.
That case didn't disintegrate on its own. Apple doesn't warrant items from user caused damage. Its not surprising they refused a warranty claim, to be honest.
You must not own one yourself or else you wouldn't be making this comment. See my post below.
Would be a bit odd if the flag ship Apple store in Regent street wasn't selling genuine Apple products and why on earth would anyone "throw about" their £800 iPhone! What a weird comment.
Whether I agree or not makes no difference. Apple is the one who has to agree. And we are not Apple.
iPhone 12 case falling apart
