Intermittent Apple Music

apple music cutting off every 5-6 seconds. Super frustrating. Apple is charging tons of money, must invest in better servers. Can’t imagine Apple does this to loyal customers… what a shame… anyone with any solution, please H. E. L. P.

Windows, Windows 6

Posted on Aug 16, 2022 11:07 AM

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3 replies

Aug 24, 2022 07:27 AM in response to hasnainik

Thanks for getting back to us with that information, hasnainik. It’s appreciated. We also apologize for our mistake. We assumed you meant iTunes for Windows. We’ll focus on your iPhone now.


Since even the songs you’ve downloaded to your iPhone to listen to when offline seems to also be affected, please follow the steps in this article: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support. The Music app is one of the Apple apps that can be deleted. However, you’ll need to redownload any songs you’d previously downloaded to your iPhone.


If the songs still stop playing, please reply with the answers to the following questions:

  1. Which model of iPhone are you using and which iOS is it currently on? You can locate this information under Settings > General > About.
  2. When the song stops playing, are you seeing any messages? If so, what is the full text of the message you receive?


All the best.

Aug 17, 2022 02:49 PM in response to hasnainik

Hello hasnainik,


We'd recommend starting with checking your internet connection to make sure the music is not cutting out due to an unstable internet connection.


Once done, let's complete the steps below or listed here: If you have problems playing music in iTunes on PC - Apple Support under the section 'If you can’t play a song'.


If you can’t play a song
If you can’t play a song purchased from the iTunes Store: You may have exceeded the number of computers on which you can play your purchases. See the Apple Support article If iTunes for Windows prompts you to authorize your computer when you try to play purchases.
If the song isn’t an iTunes Plus version, you can play it on up to five authorized computers. After you authorize five computers, you can’t play the songs on a sixth computer until you deauthorize one of the five authorized computers. (For instructions on deauthorizing a computer, see Authorize a PC to play iTunes purchases.)
If the song is available as an iTunes Plus download, you can upgrade the song at the iTunes Store. See Usage rights for iTunes Store purchases.
If you’re listening to a shared library or playlist: iTunes skips iTunes Store purchases if your computer hasn’t been authorized to play them. To listen to a purchased song in a shared library or playlist, double-click the song. If your computer isn’t authorized to play songs purchased by the person who is sharing the song, to hear it you’ll need to enter that person’s Apple ID and password. See Share iTunes libraries on local network.
If you’re trying to play an AAC file that was not created using iTunes or downloaded from the iTunes Store: Songs you download from the iTunes Store or import into your library using the AAC encoder are encoded using the MPEG-4 AAC format. Songs in this format play in iTunes and on your iPhone, iPad, and iPod. Other AAC files that you find on the internet or elsewhere won’t play in iTunes. See Choose import settings or Convert music file formats.
If you’re trying to play a song on a CD that you burned using iTunes: You can’t play DVDs burned using iTunes on most consumer DVD players. So make sure the playback equipment you’re using is appropriate for the disc’s format. For example, if you burned a CD-RW disc, you can play it only on your computer and some newer CD players. If you burned an MP3 disc, it should work in your computer and on special MP3 CD players but not on standard consumer audio CD players. See Intro to burning CDs and DVDs.
If you’re listening to a playlist that includes a song preview: The playlist stops after the song preview. Double-click the next song in the playlist to resume playing the rest of the playlist. A song preview in your Music library or a playlist has a button next to it showing the price.
Use Windows Update to make sure you have the latest Service Pack. Also check your computer or audio card manufacturer’s website to update your audio card drivers.

Also, as stated at the bottom of the article "If none of these suggestions solves the issue, go to Start on your PC and run the audio troubleshooter."


Hope this helps!

Aug 24, 2022 03:22 AM in response to K_Wall44

None of the steps worked. Even the songs which are downloaded in the playlist on iPhone cut off intermittently. Unfortunately, it seems bandwidth issue on Apple servers. There are some components of the downloaded songs which are still reaching of to servers for streaming some information. It’s exactly as if it loads for 3 seconds and then cuts off for 2 sec and then plays for 3 secs and the cycle just carries on. While playing YouTube/ Netflix at the same time never has issues so it’s definitely not a network (4g or wifi) bandwidth issue. Help.

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Intermittent Apple Music

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