Low quality video sent via iMessage when on WiFi only

When sending video via iMessage, if it is on WiFi the video comes through as a small, low quality thumbnail. This does not happen while sending videos over cellular signal. What setting am I missing?

iPhone 13 Mini

Posted on Aug 16, 2022 10:20 AM

Reply

Similar questions

1 reply

Aug 17, 2022 02:24 PM in response to MattPete

Hello MattPete,


Thanks for reaching out to Apple Support Communities. We see you have some questions about low quality when sending messages through Wi-Fi, but not cellular data. Have you tried getting closer to the router, or resetting the router, to see if this happens after? As this is only happening with your Wi-Fi, we'd recommend troubleshooting a few steps with your network, or try with another network, to see if the issue remains.


Also, be sure your iPhone is updated, with help here: Update your iPhone, iPad, or iPod touch - Apple Support


Regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Low quality video sent via iMessage when on WiFi only

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.