How do I get Gogo inflight to work on an iPad? It works on my iPad, but not on my wife’s iPad and we’re on the same flight

How do I get Gogo inflight to work on an iPad? It works on my iPad, but not on my wife’s iPad and we’re on the same flight. We are part of family sharing for iCloud services, so wondering if that may be part of the issue. Or, is there a way for me to reset any current connectivity settings on her iPad so we can connect her? It’s strange because we are both on the same flight, but only one of us is able to connect