roku video not available
Apple TV is busted on roku, some videos won't play and say video not available but other videos work and all other streaming services work. Not going to keep paying for apple tv if I can't fix this.
Apple TV is busted on roku, some videos won't play and say video not available but other videos work and all other streaming services work. Not going to keep paying for apple tv if I can't fix this.
Greetings anh05g,
If you are having difficulty streaming content using the Apple TV app, begin by following the guidance found here:
If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support
"If the movie or TV show won't start playing
After each step, try to stream or download the movie or TV show again.
Take care.
anh05g,
Does that still persist after resetting the Apple TV+ app using the steps below?
1. Open the Apple TV app or Apple TV+ app.
2. Go to Settings.
3. Choose the Reset option.
You can also find those steps in this resource: Get the Apple TV app or Apple TV+ app on your smart TV, streaming device, or game console - Apple Support
Also, do you use Apple TV+ with any other devices? If so, are they exhibiting the same behavior?
Hopefully those details will help to isolate this further so we can provide the best guidance possible.
anh05g,
Thank you for getting back to us. One more thing to check on your Roku device. What is the firmware version on your Roku device? If it is not at least version 9.1.0, update the firmware on your Roku.
If your Roku is at version 9.1.0 firmware and it is still not working, then we would recommend you contact Apple Support directly for more specific assistance.
Best regards.
I have the same or similar issue. I can open the app and see the menus within the app, but when I select a video to watch, I get a green screen. My TV is a new TCL with built in ROKU. The app worked fine up until 2-3 days ago. I can view fine on other devices, and all other apps I use on that TV work fine.
None of that worked.
That does not work. Apple TV works fine on computer, doesn't have this issue.
So I pulled the plug on the TV from power and let it sit for 2 mins, and plugged it back in. Resolved my problem, Appple TV videos playing fine now.
roku video not available