Recently sent an iPad Pro in for repair on august 2nd I believe an I’ve received a replacement on august 1st
i followed the instructions on shipping the iPad in for repair put it’s been over a week at this point an I’ve haven’t gotten a notice that apple has received it, an if it’s not received my august 12th (Tomorrow) I will be charged $2800
i don’t have a tracking number to see if it’s made it to an apple location or it’s lost on a FedEx truck
iPad Pro, 16
From the top right hand corner of every page in this forum
None of your fellow users in this user to user technical help forum
have access to your account or information.
If you received the return instructions and label via email, you may
wish to search your email app to see if you can find the label.
From the top right hand corner of every page in this forum
None of your fellow users in this user to user technical help forum
have access to your account or information.
If you received the return instructions and label via email, you may
wish to search your email app to see if you can find the label.
Did you make a note of the tracking number before giving it to Fedex?
There is nothing Apple can do if they have not received it.
You can try to see if they can find your case and possibly the tracking number on the label.
jaylon88 wrote:
Once I ship the item I’ve placed the responsibility on fedex and Apple, to reliably drop off the package at and for Apple, to tell me that they received the package
im Unaware of what more I could possibly do, I would think a 2800$ might deserve a little more concern
for all I know apple has it and it’s just setting on a shelf waiting to be checked in or fedex throw it off the truck
Whenever I've returned items I made sure to get a receipt. I've returned items that was accepted at a UPS Store and I always ask for a receipt with a tracking number. You had the tracking number available to you and could have made a photocopy of the label.
If I were to do this, I would insist on handing over the device in person and to get a receipt. I have questions about return times these days.
Well, we do not work for Apple - we all volunteer here, so we do not have access to such information. You need to deal with the shipper.
No, didn’t think to write the tracking number down, apple are the ones who gave me the return label so shouldn’t they be able to track it or at least rely the tracking number to me so I can try to figure it out ?
Once I ship the item I’ve placed the responsibility on fedex and Apple, to reliably drop off the package at and for Apple, to tell me that they received the package
im Unaware of what more I could possibly do, I would think a 2800$ might deserve a little more concern
for all I know apple has it and it’s just setting on a shelf waiting to be checked in or fedex throw it off the truck
here is the repair ID: A546767873
Well it’s a little to late for that so…
apple is a billion dollar company it should have the resources to look up a tracking number that THEY created.. that is coming from 1 particular addresses in the United States
Like you ive shipped and order many items as well, and if haven’t received something I would call the shipping company not the company I ordered it from
so maybe instead of telling me what I should’ve done you can help me an maybe get me in contact with someone who deals with shipping and receiving packages
thank you!
Apple is a very large company; I do not know if they could or would track something that you are responsible for. You need to try to talk them into it.
iPad Repair
