Flatbed scanning

Darach Corcoran1 wrote:

Recently I find I cannot use my flatbed scanner using Image Capture. It no longer recognises my Cannon TS5000 printer/scanner.

What has gone wrong?

I have restarted my iMac Mi 24" using MacOS 12.5, re-installled the printer/scanner, restarted printer, and every other trick I know, without success.

Advice?

old issue, new issue, what changed...(?)

Printers/scanners are typically the first causality in upgrading any OS.

Solve printing problems on Mac

Solve printing problems on Mac - Apple Support

Add a printer to your printer list so you can use it on Mac - Apple Support

Add a printer to your printer list so you can use it on Mac - Apple Support

If it is listed as AirPrint printer, delete the existing printer in and add it again, select AirPrint.

> System Preferences> Printers & Scanners,

Connect an AirPrint printer to a Wi-Fi network - Apple Support.

Connect an AirPrint printer to a Wi-Fi network - Apple Support

about AirPrint

About AirPrint - Apple Support

Reset print system if necessary:

If you can't print from your Mac or iOS device - Apple Support

Solve printing problems on Mac - Apple Support

if no insight or resolve—

if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/Updates

Firmware update - Canon : PIXMA Manuals : TS5000 series

https://www.usa.canon.com/internet/portal/us/home/support

If using a wired connection, have you unplugged the USB cable & plugged it back in? Are you using a USB hub?