in-game purchase being made without my knowledge



I recently saw an in-game purchase for some gems over at Genshin Impact being made without my knowledge. i dont use a share apple ID nor do i connect it to multiple device.


I can confirm that money has already been taken out of my bank account but i see no sign of the transaction in my purchase history (cant request a refund) nor have i recieved the said gems in my game.


afterwards, i find that it was categorized as “pending” which left me confused as i already saw money being extracted.


how can i fix this? and how can i ask apple for help?

Posted on Aug 10, 2022 6:03 PM

Reply

Similar questions

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

in-game purchase being made without my knowledge

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.