Message conversations disappearing when selected

I am running Monterey 12.5 on a brand new MacBook Pro. I have Messages configured to receive on multiple email addresses and a cell phone number. The messages are getting delivered to the MacBook but any conversation selected disappears when the conversation is selected.


Additionally, conversations will not synchronized from iCloud to my MacBook Pro when the synchronize button is displayed. The synchronize button current does not display in the preferences dialog.


I had previously been using Message under Monterey 12.5 on an i7 based MacBook Pro without issue.


Any suggestions?

MacBook Pro Apple Silicon

Posted on Aug 10, 2022 10:51 AM

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Aug 11, 2022 05:32 PM in response to donaldfromdarien

Hello donaldfromdarien,


We'd love to assist you with using Messages on your Mac. To start, let's make sure everything is set up properly on the Mac by completing the steps below and viewing them here: Set up Messages on Mac - Apple Support


" Set up iMessage

  1. In the Messages app  on your Mac, enter your Apple ID and password, then click Sign In.
  1. Choose Messages > Preferences, click iMessage, then select any of the following options:
  • You can be reached for messages at: Select the email addresses or phone numbers that people can use to send you messages.
  • Send read receipts: Select this option so that people who send you messages can see when you’ve read them.
  • Start new conversations from: Choose the email address or phone number that you want to use for starting new conversations.
  • This option is only available if you have more than one email address or phone number listed under “You can be reached for messages at.” 
    • Note: This is the information that others see when you send a message. For example, if you have your phone number selected, conversations with your friends show your phone number.

You can also set up name and photo sharing and notifications (such as sounds and alerts). "


Hope this helps!

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Message conversations disappearing when selected

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