Face ID problem help

A problem was detected with the TrueDepth Camera. Face ID has been disabled

iPhone X, iOS 15

Posted on Aug 8, 2022 2:54 PM

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Aug 9, 2022 11:19 AM in response to khamidul1ayev

Marking your own post as Solved may prevent others from trying to help because they think you have fixed your problem.

See if anything here helps 


Face ID on your iPhone or iPad Pro.  *


Face ID - If an alert says has been disabled on your iPhone or iPad Pro.  *


If Face ID isn't working on your iPhone or iPad Pro  *


Face ID not working.   -


Face ID not working' problems on iPhone.    -


Face ID Not Working.   -


You may need to take it in for service.


Genius Bar Reservation  -  US.    


Find a store.  -


Authorized Service Provider.  -


ASC YouTube for how to to schedule a repair at an Apple Store or Apple Authorized Service Provider – Apple Support





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Aug 8, 2022 3:14 PM in response to khamidul1ayev

If you receive an alert that FaceID is disabled on your iPhone or iPad Pro


It can occur that you will receive the following message on your iPhone or iPad Pro : " A problem was detected with the true depth camera, FaceID is disabled"

When you're getting this error message, Make sure that you're iPhone or iPad Pro is running the latest version of iOS or iPadOS. If your device is running the latest iOS or iPadOS and you're still getting this message and FaceID is not working:  contact Apple Support to get your device serviced.


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Face ID problem help

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