Reset iPhone

I have an old iPhone that I let my mother in law use and I am trying to reset it. I no longer have any way of contacting her and in order for me to reset the phone it is requiring me to put her Apple ID password and I don’t know it. Is there any other way I can reset the phone?

iPhone XS Max

Posted on Aug 5, 2022 9:47 AM

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Posted on Aug 5, 2022 10:22 AM

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

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Question marked as Top-ranking reply

Aug 5, 2022 10:22 AM in response to lexy197

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

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Reset iPhone

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