CarPlay connects, but I can’t hear my phone calls and they can’t hear me

Hi zqueen,

Thanks for posting in Apple Communities.

With not being able to hear or be heard while using CarPlay, can you tell us if this works if connected wirelessly? You mentioned it works by Bluetooth. Are you able to hear sounds if you play music? Check for an update for your car and follow additional guidance found in If you need help with CarPlay.

"If CarPlay doesn't work like you expect, learn what to do.

First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.

Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:

1. Check your connection to your CarPlay stereo:

• If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
• If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.

1. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
2. Restart your iPhone and your car. 
3. Make sure that Siri is on.
4. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
5. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
6. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you still have issues connecting to CarPlay, contact Apple Support."

Regards.