I am trying to wipe my macbook air and I get a flashing folder with a question mark

How do I wipe my macbook air when I get a flashing folder with a question mark when it first starts up


Posted on Jul 30, 2022 07:26 PM

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Question marked as Top-ranking reply

Posted on Jul 30, 2022 07:42 PM

Hi,


Follow the directions from the article you were looking at:


If the question mark is persistent

If the question mark stays on your screen and your Mac does not start up normally:

  1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Every Mac has a power button. On notebook computers that have Touch ID, press and hold Touch ID.
  3. Use Disk Utility to repair your startup disk. (Follow the steps for a Mac with an Intel processor.)
  4. If Disk Utility found no errors or repaired all errors, reinstall macOS.
  5. If you still need help, please contact Apple Support.


1 reply
Question marked as Top-ranking reply

Jul 30, 2022 07:42 PM in response to Cmauerhan

Hi,


Follow the directions from the article you were looking at:


If the question mark is persistent

If the question mark stays on your screen and your Mac does not start up normally:

  1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Every Mac has a power button. On notebook computers that have Touch ID, press and hold Touch ID.
  3. Use Disk Utility to repair your startup disk. (Follow the steps for a Mac with an Intel processor.)
  4. If Disk Utility found no errors or repaired all errors, reinstall macOS.
  5. If you still need help, please contact Apple Support.


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I am trying to wipe my macbook air and I get a flashing folder with a question mark

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