iCloud says Mail is using 1.3GB but all the Mail folders including Trash and Junk are empty

I have deleted all the mails from my iCloud but it still says that 1.3GB is being used by Mail.


I have checked all the folders including trash and junk but there is no mail in there.


What is the solution to this? How can I get rid of that hidden 1.3GB?

MacBook Pro 15″, macOS 11.6

Posted on Jul 29, 2022 12:23 PM

Reply
3 replies

Jul 31, 2022 10:09 AM in response to sukritchopra

Hi there, sukritchopra.


Do you see the same amount being reflected when viewing your iCloud storage elsewhere? If unsure, you can check on another device or the iCloud website: iCloud


Also, if you haven't already, you can see if restarting your MacBook Pro helps update the storage amount being reflected, as this refreshes the software: Log out, sleep, wake, restart, or shut down your Mac - Apple Support


Let us know if that helps or if you've already tried those steps.


Take care!

Jul 31, 2022 10:57 AM in response to sukritchopra

Hello sukritchopra,


Be sure to empty any recently deleted emails by emptying the Trash and Archive mailboxes. This will be located in different locations, depending on the email provider.


Here is how to empty the Trash folder according to Delete email in Mail on iCloud.com - Apple Support:


Empty the Trash
You can delete all the messages in the Trash at the same time.
Important: When you empty the Trash, the messages are permanently deleted. You can’t recover them.
1. In Mail on iCloud.com, click the Settings button at the top of the Mailboxes list.
2. Choose Empty Trash, then click Empty Trash again.


Have a good day.



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iCloud says Mail is using 1.3GB but all the Mail folders including Trash and Junk are empty

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