MacOS 12.5 Monterey Safari spinning beach ball

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Level 1

4 points

MacOS 12.5 Monterey Safari spinning beach ball

I have a new MacBook Pro (migration from previous MacBook Pro running Big Sur went fine) with the same problem as was asked about by @Zurmurmed (quoted below from previous thread) regarding Safari basically frozen and unusable. I’ve tried reinstalling the OS, opening Safari holding Shift key (so no pages other than Start Page open upon starting Safari) … but no solution yet (cursor will only move windows, but nothing else, so can’t access menus to try turning off extensions, can’t close browser windows, etc).

And I think because it hasn’t been able to open properly since setting up the new computer, it hasn’t synced the open web pages to the cloud, so I can’t try to close them from another device because they don’t show up anywhere else as of yet 🤷‍♂️

Zurmurmed mentioned something about Rosetta 2, but didn’t really indicate what he did that might have resolved the problem.

Any suggestions would be greatly appreciated 🤞 🙏

« Zurmurmed

User level: Level 1

Question:Q:MacOS 12.2.1 spinning beachball cursor in Safari

After opening some pages (nytimes for example) in Safari running in Monterey 12.2.1, the cursor becomes a spinning beachball that moves but doesn't function.

This does not happen if JavaScript is disabled. But no JavaScript, Web page functionality is crippled.

Apple Support is baffled.

Apple Support was of very little help, having me do all kinds of menu diving and reinstalling for hours and hours and hours and follow scripts and ideas clearly coming from scripts and online postings. On my own, I epiphanated the idea that Rosetta 2 might be involved since I was migrating from High Sierra. Safari on Monterey is a NeoUniversal app that can "Open using Rosetta." That allowed some mysterious migrated file to execute or otherwise make peace with Monterey and allow Safari to move on. »

MacBook Pro 16″, macOS 12.5

Posted on Jul 22, 2022 06:55 PM

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Answer 1

Shannon_DN

Community Specialist

Jul 23, 2022 01:04 PM in response to tarotbyhic

Hey there, tarotbyhic!

Thank you for posting in Apple Support Communities.

To start, follow all of the steps found in this link: If Safari on Mac doesn't open a webpage or isn’t working as expected - Apple Support

If you follow all those steps and it is still freezing, create a new user account on your computer and try to open Safari again. This will tell us if it is something specific to your profile.

Create new user profile: Set up users, guests, and groups on Mac - Apple Support

If it happens in another user profile, try booting into Safe Mode on your computer. While in Safe Mode, try to open Safari and see if it opens as expected. Safe Mode will boot the computer with only the software it needs to work. It will also complete a few checks on the system and fix them if possible. Once you have tested Safari in Safe Mode, restart your computer as normal and try Safari again, please.

Boot into Safe Mode: Start up your Mac in safe mode - Apple Support

Kindest regards.

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Answer 2

tarotbyhic Author

Level 1

4 points

Jul 23, 2022 05:45 PM in response to Shannon_DN

So ... I believe I was able to sort out a solution.

Rosetta

Once I opened an app (GIF Keyboard) that needed Rosetta to run, I got the dialogue box asking to install it.

Once installed, and after restarting the computer, the Safari and Dropbox issues were fixed, and all seems to be working properly now.

The disappointing part is that I'm guessing it was an extension in Safari that needed Rosetta ... yet there was never any dialogue box that appeared to install it ... just a frozen Safari.

Additionally, there was never a dialogue box that came up for Dropbox ... I don't know for certain if that was also the issue with that app, but it started working without issue once Rosetta was installed.

So it would have been nice if those had prompted the Rosetta installation rather than having to stumble upon it rather randomly simply because I happened to open another app that needed it.

But, the good news is that the issue is now resolved.

To recap, for anyone who might also encounter this issue ...

Install Rosetta ... the challenge will be finding an app that will prompt it to ask to be installed, but once you do, it will likely resolve the frozen Safari (and perhaps other) issues.

ankh wedja seneb

HiC

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Answer 3

jeffd55

Community Specialist

Jul 24, 2022 08:44 AM in response to tarotbyhic

tarotbyhic,

Thank you for getting back to us and letting us know what happened and how you were able to resolve the issue. We are glad to hear that your issues have been resolved.

Regards.

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MacOS 12.5 Monterey Safari spinning beach ball

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