IPad mini, model MCNV2LL/A

A google search reveals there is no such model. If you mean MGNV2LL/A, that would be an iPad Mini 3rd generation.

Go to Settings > General > About > Model and report back exactly what is listed in the device.

There isn't an MCNV2LL model. If you mean MGNV2LL, third.

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