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EKmorrow Author

Level 1

4 points

iPhone has water damage and Face ID is no longer working.

Water damage.Phone operates normally except Face ID. HELP! 😩

[Re-Titled by Moderator]

iPhone X

Posted on Jul 14, 2022 11:11 AM

Top-ranking reply

ProustGiulio

Level 10

208,596 points

Posted on Jul 14, 2022 11:18 AM

We, just users like you, can't diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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iPhone has water damage and Face ID is no longer working.

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