You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to update voicemail greeting on iPhone 12.

Unable to update voicemail greeting on iPhone 12 (work phone). Recorded a new greeting and checked that it had recorded, but greeting reverts to previous recording (ex-employee) when the phone is called. Have tried restarting a few times but at a loss now. Any suggestions?

iPhone 12, iOS 15

Posted on Jul 13, 2022 8:58 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 13, 2022 9:46 PM

Rod_Astss Said:

"Unable to update voicemail greeting on iPhone 12 (work phone). Recorded a new greeting and checked that it had recorded, but greeting reverts to previous recording (ex-employee) when the phone is called. Have tried restarting a few times but at a loss now. Any suggestions? ?"

-------


About Work Devices:

If this is a work phone, then you may not be permitted to make the changes. So, speak with the network administrator, as they likely are the one who manages these devices.

3 replies
Question marked as Top-ranking reply

Jul 13, 2022 9:46 PM in response to Rod_Astss

Rod_Astss Said:

"Unable to update voicemail greeting on iPhone 12 (work phone). Recorded a new greeting and checked that it had recorded, but greeting reverts to previous recording (ex-employee) when the phone is called. Have tried restarting a few times but at a loss now. Any suggestions? ?"

-------


About Work Devices:

If this is a work phone, then you may not be permitted to make the changes. So, speak with the network administrator, as they likely are the one who manages these devices.

Jul 13, 2022 9:11 PM in response to Rod_Astss

Hello, I would suggest resetting your network settings. To do this, go to Settings> General> Transfer or Reset iPhone> Reset > Reset Network Settings> Reset Network Settings (confirmation)


After that is complete, I suggest you take a look at this article to help you set up your new voicemail greeting:


Check your voicemail on iPhone - Apple Support


Hope this helps!



Unable to update voicemail greeting on iPhone 12.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.