Apple ID
Apple ID lost due to death in the family. How to resolve?
iPad Pro 12.9-inch, 2nd Gen, Wi-Fi, Cell
Apple ID lost due to death in the family. How to resolve?
iPad Pro 12.9-inch, 2nd Gen, Wi-Fi, Cell
My dear condolances with your loss
While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad
will need to be restored to factory settings before they can be used
with another Apple ID. Please note that devices locked with a passcode
are protected by passcode encryption, and Apple can't help remove the
passcode lock without erasing the device.
For security, Apple requires and verifies legal documentation before
we can assist with a deceased person’s account. This generally includes a
death certificate, and may also require a court order or other
documentation. The requirements vary by country and region. We have
great sympathy for surviving family members and try to help with
requests as much and as quickly as possible.
See this link for further reference
How to request access to a deceased family member's Apple account - Apple Support
My dear condolances with your loss
While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad
will need to be restored to factory settings before they can be used
with another Apple ID. Please note that devices locked with a passcode
are protected by passcode encryption, and Apple can't help remove the
passcode lock without erasing the device.
For security, Apple requires and verifies legal documentation before
we can assist with a deceased person’s account. This generally includes a
death certificate, and may also require a court order or other
documentation. The requirements vary by country and region. We have
great sympathy for surviving family members and try to help with
requests as much and as quickly as possible.
See this link for further reference
How to request access to a deceased family member's Apple account - Apple Support
Apple ID