iphone issue

all of a sudden my phone stopped working. i cant open any apps, i cant power off or restart my phone. i need assistance on what to do

iPhone 13 Pro Max, iOS 15

Posted on Jul 6, 2022 10:18 PM

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Question marked as Top-ranking reply

Posted on Jul 6, 2022 10:22 PM

Follow these steps, testing after each step:



If that didn’t work, then I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status.

4 replies
Question marked as Top-ranking reply

Jul 6, 2022 10:22 PM in response to jaelynne97

Follow these steps, testing after each step:



If that didn’t work, then I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status.

Jul 6, 2022 10:48 PM in response to jaelynne97

jaelynne97 Said:

"iphone issue: all of a sudden my phone stopped working. i cant open any apps, i cant power off or restart my phone. i need assistance on what to do"

-------


Troubleshooting a Frozen iPhone:

Your iPhone is frozen. So, what to try...


Start with a Force Restart:

Go Here: Force Restart iPhone - Apple Support


Try the Tips at these Apple Support Links:




Jul 6, 2022 10:27 PM in response to Smilin-Brian

so i can still pull down and see my notifications and i can still reply to text, only by pulling down the notification bar and holding down the message. I can't pull up and still turn my brightness and volume up and down. i cannot open any apps and i cannot turn my phone off. i can still turn my volume up and down. the only way for my screen to turn off, is if i dont touch the screen and it auto shuts off.

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