Recovery Assistant is the only thing that shows on my screen

Mac Book Pro screen is out, so I have hooked an HP monitor with and adapter to the USB-C port, but the screen is grey. How can I get to the start up screen?

MacBook Pro 15″, macOS 12.4

Posted on Jul 5, 2022 8:08 AM

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4 replies

Jul 5, 2022 8:12 AM in response to merileefrompaso robles

Grant, the displays do not work. An Apple tech at the Apple Store told me to purchase a monitor and adapter and use that, but it is only giving a grey screen with an Apple and Recovery Assistant in the top left of the screen but there is no cursor. The bar on the Mac book where you can usually brighten the screen, is all blacked out. The only thing that lights up there is the esc key.

BDAqua

Level 10

250,181 points

Jul 5, 2022 3:56 PM in response to merileefrompaso robles

Can you attach a USB Keyboard & Mouse?

Jul 6, 2022 7:16 PM in response to BDAqua

I will try that.

BDAqua

Level 10

250,181 points

Jul 7, 2022 9:00 AM in response to merileefrompaso robles

Any luck yet?

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Recovery Assistant is the only thing that shows on my screen