true depth cam damaged by water

Question? There is no question left...

But I have a statement:

Dear Apple Officers

I use an iPhone XS, which according to the manufacturer is supposed to be waterproof to IP68.

I work as a paramedic on the ambulance and on Lake Thun on the lifeboat.

The conditions for the mobile phone are sometimes tough. I therefore protect it with a good case from Otterbox.

Last week we had thunderstorms and storms on Lake Thun and we were on duty with the lifeboat. The mobile phone got a few drops of water. But it didn't fall into the water and it wasn't completely soaked.

After this mission, the TrueDepth camera suddenly stopped working. I went to a repair centre and asked what the problem could be.

They told me that the TrueDepth camera had been destroyed by water. A repair is too expensive, the device has to be replaced.

Dear Ladies and Gentlemen

You claim that the iPhone is waterproof (2 metres, 30 minutes) according to the IP68 standard. My iPhone has never been exposed to such conditions. It has rained and stormed. But the phone has never been exposed to rain for 30 minutes and it has not been 2 metres under water. It hasn't been under water for a single centimetre. Are you lying to the customers?

The mobile phone cost me CHF 1289 in 2019. That is a lot of money! Now, after 3 years, it is simply defective. No warranty, no replacement, no compensation and a big fat lie from Apple. How should I react to this? This makes me very very angry.

I don't want to hear excuses and explanations from you. The fact is, the device is destroyed because of some rain and, as always, the manufacturer can't help it.

I stand up for people at work every day and do my best. If I make mistakes, it has significant consequences for my patients and I am responsible for that.

Apple makes iPhones that are supposed to be waterproof but obviously are not. The repairer told me that the water protection on all iPhones is abysmal.

Are there any consequences for Apple? No.

In my view, the iPhone is the best mobile phone on the market, even if the camera is still not good and the price is far too high. I will use the iPhone XS now until September and then probably buy the iPhone 14 Pro. For an indecently high retail price. An Android device would be cheaper and maybe these devices will deliver what they promise in terms of water protection. I'll most likely stick with iPhone anyway.

But I can tell you: it ****** me off!

Maybe it's time you did something for customers like me who feel screwed.

I look forward to your valued reply.

Kind regards

Stefan