Quicktime videos freezing

Hi. When I'm playing a video with Quicktime, the video will stop playing and it stays frozen (I think as a result of moving my mouse over the video?). I cannot get the video to play again, so I have to close the video and then reopen it. Does anyone know what I can do to resolve this? Thanks.

iMac

Posted on Jul 4, 2022 08:29 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 5, 2022 10:40 AM

Greetings kraigen85,


Ensuring QuickTime is working properly is important and you've come to a fantastic place for help. Closing and reopening QuickTime is a great troubleshooting step and we're glad that provides a temporary resolution. In addition to that step, you'll want to complete the remaining steps listed below. You can also find these steps outlined in the following article.


  • "If an app doesn’t quit as expected, or it’s unresponsive, you can force quit the app (you may lose unsaved changes). Choose Apple menu  > Force Quit, select the app in the dialog that appears, then click Force Quit.
  • If the app quit, reopen it by clicking Reopen in the dialog that appears.
  • Restart your Mac by choosing Apple menu > Restart.
  • Make sure the app is compatible with your version of macOS.
  • Open another file in the app. There may be a problem with the original file.
  • Check for updates to your software.
  • Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of macOS.
  • Uninstall any app plug-ins or enhancements from other manufacturers.
  • If you recently updated the app or macOS, a plug-in or enhancement you installed may no longer be compatible.
  • Diagnose problems with your Mac to learn whether hardware you installed, such as additional memory, is incompatible, improperly installed, or defective."


If an app freezes or quits unexpectedly on Mac


Let us know how that goes!

2 replies
Question marked as Top-ranking reply

Jul 5, 2022 10:40 AM in response to kraigen85

Greetings kraigen85,


Ensuring QuickTime is working properly is important and you've come to a fantastic place for help. Closing and reopening QuickTime is a great troubleshooting step and we're glad that provides a temporary resolution. In addition to that step, you'll want to complete the remaining steps listed below. You can also find these steps outlined in the following article.


  • "If an app doesn’t quit as expected, or it’s unresponsive, you can force quit the app (you may lose unsaved changes). Choose Apple menu  > Force Quit, select the app in the dialog that appears, then click Force Quit.
  • If the app quit, reopen it by clicking Reopen in the dialog that appears.
  • Restart your Mac by choosing Apple menu > Restart.
  • Make sure the app is compatible with your version of macOS.
  • Open another file in the app. There may be a problem with the original file.
  • Check for updates to your software.
  • Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of macOS.
  • Uninstall any app plug-ins or enhancements from other manufacturers.
  • If you recently updated the app or macOS, a plug-in or enhancement you installed may no longer be compatible.
  • Diagnose problems with your Mac to learn whether hardware you installed, such as additional memory, is incompatible, improperly installed, or defective."


If an app freezes or quits unexpectedly on Mac


Let us know how that goes!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Quicktime videos freezing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.