Mac Monterey mail takes forever starting

Mac Book Pro M1, 2 users, first user mail works perfectly, second user spinning wheel for some 5 minutes (3 gmail accounts and one icloud account, around 30.000 mail messages)

Just installed Monterey, same behaviour

Tried to unlink all mail accounts (gmail and icloud) and restart "empty" mail, no change

Tried to delete relevant plist files and envelope files, no change

Tried to boot in safe mode, no change

at this point I have no better ideas, thanks for any help

MacBook Pro 13″, macOS 12.4

Posted on Jul 4, 2022 04:25 AM

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7 replies

Jul 5, 2022 08:42 AM in response to ignazrc

Hello ignazrc,


Thanks for using Apple Support Communities. You've done a great job trying to get this resolved. We recommend that you rebuild the mailboxes. This step can help with updating the list of messages in Mail.

Rebuild mailboxes in Mail on Mac - Apple Support


Let us know the results. Be sure to include specific error messages and additional steps that you may have tried.


Cheers!

Jul 6, 2022 09:58 AM in response to ignazrc

Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?


Boot into the Recovery volume (boot with the Command + R keys held down  - Intel Macs) or  (How to Boot an M1 Mac into Recovery Mode), select Disk Utiity and run First Aid on all available volumes. Reboot normally and test Mail.


If that doesn't help I'd boot again into the Recovery volume and reinstall the system. This will not overwrite your user data but, as good practice dictates, it's wise to have a full and current backup before trying any installs.


 

Jul 5, 2022 09:03 AM in response to ignazrc

ignazrc wrote:

Mac Book Pro M1, 2 users, first user mail works perfectly, second user spinning wheel for some 5 minutes (3 gmail accounts and one icloud account, around 30.000 mail messages)
Just installed Monterey, same behaviour
Tried to unlink all mail accounts (gmail and icloud) and restart "empty" mail, no change
Tried to delete relevant plist files and envelope files, no change
Tried to boot in safe mode, no change
at this point I have no better ideas, thanks for any help


Switch to 2nd User account, 2nd Mail account—


Quit Mail, relaunch the troubled Mail.app holding the Shift key down, and see if it sorts the issue. It is a bit of a Safe launch/safe boot.

Jul 5, 2022 10:56 AM in response to JovonaP.

Hi and thanks for the feedback.

I will try to rebuild the 3 mailboxes tonight, will take some time.

Tried another suggestion, (shift start mail), no change

Meanwhile I tried to start an empty mail application, i.e. unchecking all mail accounts in mail preferences.

Rebooted the system, just to stay on the safe side.

It took again around 4 minutes to start mail.

I started activity monitor before starting mail;

cpu, jumped to 0,1% for a few seconds, then down to 0, 0,15 cpu time, 2 threads.

memory stable around 16,2 mb, no change while starting

energy 0

disc write 4kb, read 16,8 mb, stuck on these numbers

in every panel mail line is red

I don't know if it would make sense to log the connection state with an "empty" mail

connection log with active mail accounts is almost useless, at least for me.

Thanks for any help, will keep trying to understand.

Ignazio

Jul 6, 2022 09:30 AM in response to ignazrc

Didn't work, tried to rebuild mailboxes, but no change

New test, tried to start mail with just one gmail account active, almost empty

App started at 4:25, inbox appeared at 4:32

No idea what to test more.

Tried to run the same test logging the connection, it appears that mail is doing something weird at the very beginning: started test at 4:47, first log line for imap access at 4:53, a few seconds and some 2 pages of log, and everything is then up and running

Ciao, waiting for hints

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Mac Monterey mail takes forever starting

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