sony nw ws623

I cannot pair my sony walkman nw ws623 headphones to mu new iphone 13 pro.

it worked with no problem with my recent iphone xs.

now I cannot pair them because the iphone 13 pro do not see them in bluetooth.


i tried to:

  • check the firmware (its ok)
  • unpair and pair again
  • reset to factory default settings

still iphone 13 pro bluetoooth do not see them...

please help.

iPhone 13 Pro

Posted on Jul 3, 2022 06:21 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 4, 2022 01:53 PM

Hello lukasz284,


Thank you for reaching out to Apple Support Communities.


Lets review these steps:


If you still can't pair or connect your Bluetooth accessory

  1. If you previously connected your Bluetooth accessory to your iOS or iPadOS device, unpair the accessory, put it back in discovery mode, then try to pair and connect it again.
  2. If you can pair your accessory with some devices but not your iOS or iPadOS device, unpair the accessory from your other devices. Then try to pair with your iOS or iPadOS device again.
  3. Check with the accessory manufacturer to make sure that your accessory supports your iOS or iPadOS device.
  4. If you still have any of these issues, contact Apple Support
    • You can’t turn on Bluetooth or the setting is grayed out.
    • You can’t connect any Bluetooth accessories with your device.
    • The accessory manufacturer confirmed that your accessory is working correctly.


More details can be found here: If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch


If the issue persists, are you able to pair any other device to your iPhone? Have you tried unpairing with your other iPhone? Also, what is your exact iOS version?


Good Luck!



1 reply
Question marked as Top-ranking reply

Jul 4, 2022 01:53 PM in response to lukasz284

Hello lukasz284,


Thank you for reaching out to Apple Support Communities.


Lets review these steps:


If you still can't pair or connect your Bluetooth accessory

  1. If you previously connected your Bluetooth accessory to your iOS or iPadOS device, unpair the accessory, put it back in discovery mode, then try to pair and connect it again.
  2. If you can pair your accessory with some devices but not your iOS or iPadOS device, unpair the accessory from your other devices. Then try to pair with your iOS or iPadOS device again.
  3. Check with the accessory manufacturer to make sure that your accessory supports your iOS or iPadOS device.
  4. If you still have any of these issues, contact Apple Support
    • You can’t turn on Bluetooth or the setting is grayed out.
    • You can’t connect any Bluetooth accessories with your device.
    • The accessory manufacturer confirmed that your accessory is working correctly.


More details can be found here: If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch


If the issue persists, are you able to pair any other device to your iPhone? Have you tried unpairing with your other iPhone? Also, what is your exact iOS version?


Good Luck!



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sony nw ws623

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