You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I bought an iPhone but it is SIM locked

I bought a phone from a retail apple store In Nigeria but the phone sim is locked why ?


[Edited by Moderator]

iPhone 13 Pro Max, iOS 15

Posted on Jul 3, 2022 8:04 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 3, 2022 8:37 AM


See this Apple article: If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad - Apple Support

  • Contact your carrier
  • If your carrier confirms that there's no issue with your account or network, but you still can't connect to a cellular network, contact Apple Support.


See also this Apple article: How to unlock your iPhone for use with a different carrier

How to unlock your iPhone for use with a different carrier - Apple Support

  • Apple can't unlock your iPhone for use with a different carrier. Only your carrier can unlock your iPhone.


Or do you need the PUK code?, see this Apple article: Use a SIM PIN for your iPhone or iPad

Use a SIM PIN for your iPhone or iPad - Apple Support


If the problem persists, contact that retail apple store In Nigeria.


2 replies
Question marked as Top-ranking reply

Jul 3, 2022 8:37 AM in response to kosara274


See this Apple article: If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad - Apple Support

  • Contact your carrier
  • If your carrier confirms that there's no issue with your account or network, but you still can't connect to a cellular network, contact Apple Support.


See also this Apple article: How to unlock your iPhone for use with a different carrier

How to unlock your iPhone for use with a different carrier - Apple Support

  • Apple can't unlock your iPhone for use with a different carrier. Only your carrier can unlock your iPhone.


Or do you need the PUK code?, see this Apple article: Use a SIM PIN for your iPhone or iPad

Use a SIM PIN for your iPhone or iPad - Apple Support


If the problem persists, contact that retail apple store In Nigeria.


I bought an iPhone but it is SIM locked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.