Payment Declined

Hi there,

I see. The last two options to try to contact them would be:

• Contact Apple using Twitter: send a DM or mention them in a tweet: https://twitter.com/AppleSupport
• Contact Apple using a form, though it doesn’t match with your issue: Media Services - Contact Us - Official Apple Support (this page is already set on Nigeria support region)

As the screenshot shows, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   

iTunes Support – world wide   -

Apple Support schedule phone call     -

Billings and Subscriptions   -

Apple on Twitter

Hi there,

To go further with this issue, I advise you to contact Apple directly by phone: that kind of issue can usually not be fixed by chat.

Apple Support phone numbers worldwide: Contact Apple for support and service - Apple Support

Hi there,

Please follow the indications here to learn more about what to do: If your payment method is declined in the App Store or iTunes Store - Apple Support

Hi there,

This article also 'teaches' you how to change/update your payment information, such as your billing address that may not match with the card billing address, etc.

Here are all the reasons your payment method may be declined; please review them:

• Insufficient balance or account in arrears
• Account suspended for suspected fraud (not necessarily by you)
• Error in card number
• Wrong expiration date
• Wrong security (CVV) code
• Address in your iTunes account does not match exactly the billing address for the card
• The card was not issued in the country of the iTunes store
• You are connected through a VPN provider that does not terminate in the country of the iTunes store you are connected to.
• Your Apple ID has security issues (email address/phone number not confirmed, password needing to be changed, two factors authentication required, etc.)