Error code in apple music

I can’t play a lot of songs in apple music it is just skipping over these songs. I tried to play them by searching the name of the songs in the store and I’m getting an error code -16917. Can anyone please help me out. Thanks in advance.

iPhone 11 Pro, iOS 15

Posted on Jul 2, 2022 12:34 PM

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1 reply

Jul 3, 2022 01:59 PM in response to ashpreet01

Hello ashpreet01,


Are the songs showing as greyed out in Apple Music? If so, we recommend the steps from If your songs are grayed out - Apple Support:


If all or most of your music is grayed out

Sync Library might be turned off or unable to connect to the internet on one of your devices. Check the following:

  • If your music library is stored on a computer, make sure that Sync Library is turned on. Then check that Sync Library is turned on for all of your other devices. Learn how to turn on Sync Library on all of your devices.
  • Make sure that all of your devices are connected to the internet.


If a song isn't available in Apple Music

Some songs or albums might be grayed out because they're not currently available in Apple Music. Here are some reasons why:

  • Artists and content providers might release some songs from an album in advance, but not all of them. If you add the entire album to your library, the songs will become available as they're released.
  • Artists and content providers might change or remove music from the Apple Music catalog. Search Apple Music to see if that song is available under a different name or file. If it is, add the song to your library so it's no longer grayed out.
  • The song might not be available in your country or region and will appear in gray text when you search for it in Apple Music.
  • If an explicit song is grayed out, you might have restrictions turned on for your device. You can use Screen Time on your iPhone, iPad, or iPod touch, or Screen Time on your Mac to turn off restrictions. You can also add the clean version from Apple Music to your library.


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Error code in apple music

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