New iPad won’t edit video downloaded from phone says it’s unsupported
Contact Customer Support by phone or chat:
Polarchris, can you provide more details? What software on the iPad are you using to try to edit the video? Also which iPad are you using and which iPhone did you record on, using what software? The camera app allows you to record in High-Efficiency format. Which, I would assume your editing software doesn't like. The more details you can provide the more help we can be.
Hope this helps.
Paul
Information about iPad’s supported video formats and codecs can be found here:
https://www.ipadintouch.com/the-complete-guide-to-ipad-video-format/
New iPad won’t edit video
