photos app keeps requesting unlock iPhone

I'm unable to charge my iPhone with my MacBook because every time its connected, the photos app keeps coming up. I close it and it reopens automatically and brings me to the photos window so I can't do any other tasks. On the Photos app on Mac, the screen keeps switching between "Preparing to import from iPhone" and "Unlock iPhone" and the regular library of photos, even if my iPhone is unlocked and on its Photos app, and it's this constant switching. Ive tried turning everything off and on again, tried just downloading the photos from my phone to the MacBook but it won't allow me to do it because it is constantly switching between the "Preparing to import from iPhone" and "Unlock iPhone". Obviously, my phone is unlocked. Ive seen this questioned asked in the past but no responses that solve the issue.


MacBook Air 13″, macOS 10.15

Posted on Jun 28, 2022 12:44 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 28, 2022 01:03 PM

The simple answer is don’t use your MacBook to charge your phone. If you actually have Catalina as your profile says, connect the phone, click on it in Finder, then uncheck Automatically sync when this phone is connected and it should stop asking.

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

photos app keeps requesting unlock iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.