You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Top part of iPhone screen is just black

i dropped my iphone 13 pro max down the stairs and it’s not cracked or anything but only the top part of the screen shows half of it is just black and I don’t know what to do. What can I do?


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Jun 28, 2022 10:50 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 28, 2022 10:57 AM

Use the Get Support link at the top of the page here to contact Apple Support. Or, if you have an Apple Store close by, make a Genius Bar appointment to have the device examined by Apple. They will explain your options. It appears you have damaged the screen. Genius Bar Reservation and Apple Support Options - Apple

2 replies
Question marked as Top-ranking reply

Jun 28, 2022 10:57 AM in response to joana196

Use the Get Support link at the top of the page here to contact Apple Support. Or, if you have an Apple Store close by, make a Genius Bar appointment to have the device examined by Apple. They will explain your options. It appears you have damaged the screen. Genius Bar Reservation and Apple Support Options - Apple

Top part of iPhone screen is just black

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.