Supervision deleted Messaging app because I changed SIM card temporarily?

My supervised iPhone is managed by BlackBerry UEM client and I am not allowed to use App Store, iMessage, or FaceTime. However, I have been able to send/receive regular SMS (which are supposedly monitored) just fine until the other day, which happened to be while a personal SIM was temporarily installed in the phone.


Upon opening the Messaging app, it briefly came up but then shutdown as if it crashed, followed by the Messaging app. disappearing off the Home screen. Incoming SMS are now not delivered, and there is no way to send outgoing SMS also, as the Messaging app. appears to have uninstalled and clicking "Send Message" on a contact does nothing now. The Messaging app also cannot be located by iPhone search or add icon functions, so I think it is either really gone or disabled by supervision.


I put the correct SIM card back in the phone, but that hasn't changed anything. However, reviewing the supervision restrictions, I don't see anything new like "Can't use Text Messaging", nor have I received a violation notice from the employer that owns the device, so I'm not entirely clear if this is a new supervision restriction or if iOS did this on it's own after detected something wrong and quarantining the Messaging app.


Trying to figure out if I should try reset or something else to get Messaging back. Depends obviously if this was done intentionally. Or if there is a way for the supervising employer to push something to cause Messaging to re-appear?

iPhone 11

Posted on Jun 28, 2022 12:34 AM

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Posted on Jun 29, 2022 03:47 PM

Yes, I am finding more evidence that this was a supervision action and not a system app error. Luckily, today, several days after I returned the original SIM card into the phone, the Messages app just reappeared everywhere as it was previously, like nothing happened.


I think, therefore, this incident actually was the process or effect of the Messaging app. being blacklisted by the supervising process, probably because the system detected text messages being sent and received from a different number than I was assigned.

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Question marked as Top-ranking reply

Jun 29, 2022 03:47 PM in response to Dustin_R_308

Yes, I am finding more evidence that this was a supervision action and not a system app error. Luckily, today, several days after I returned the original SIM card into the phone, the Messages app just reappeared everywhere as it was previously, like nothing happened.


I think, therefore, this incident actually was the process or effect of the Messaging app. being blacklisted by the supervising process, probably because the system detected text messages being sent and received from a different number than I was assigned.

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Supervision deleted Messaging app because I changed SIM card temporarily?

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