Erase device

I need to erase my iPhone 8 but screen is damaged and I cannot access it to erase

iPhone 8, iOS 14

Posted on Jun 22, 2022 5:44 PM

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Question marked as ⚠️ Top-ranking reply

Posted on Jun 22, 2022 5:50 PM

Hello! Here's 3 methods to erase your iPhone


Method 1: Icloud


  1. Visit icloud.com and sign into your account.
  2. Select “Find iPhone“.
  3. Select the “All Devices” option at the top of the screen, then select your device.
  4. Choose the “Erase iPhone” option.


Method 2:


  1. Connect your iPhone or iPad to any computer that has iTunes installed.
  2. Press and hold the “Home” and “Sleep/Wake” buttons simultaneously for about 30 seconds
  3. Open iTunes and it should provide a message that your device is connected in Recovery Mode. Select the “Restore” option.



PS: Sorry to hear your screen is damaged. If the screen is cracked and the cracks look like spider webs, you will need to replace the glass and LCD. I would either have it serviced by apple themselves or by an apple certified tech.

iPhone Repair - Official Apple Support


PPS: I would recommend an Otter Box Phone case as they are very hard to break. I have the defender Pro Series, but the defender works just as good (You might want a screen protector too, they are amazing)


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Question marked as ⚠️ Top-ranking reply

Jun 22, 2022 5:50 PM in response to ebba160

Hello! Here's 3 methods to erase your iPhone


Method 1: Icloud


  1. Visit icloud.com and sign into your account.
  2. Select “Find iPhone“.
  3. Select the “All Devices” option at the top of the screen, then select your device.
  4. Choose the “Erase iPhone” option.


Method 2:


  1. Connect your iPhone or iPad to any computer that has iTunes installed.
  2. Press and hold the “Home” and “Sleep/Wake” buttons simultaneously for about 30 seconds
  3. Open iTunes and it should provide a message that your device is connected in Recovery Mode. Select the “Restore” option.



PS: Sorry to hear your screen is damaged. If the screen is cracked and the cracks look like spider webs, you will need to replace the glass and LCD. I would either have it serviced by apple themselves or by an apple certified tech.

iPhone Repair - Official Apple Support


PPS: I would recommend an Otter Box Phone case as they are very hard to break. I have the defender Pro Series, but the defender works just as good (You might want a screen protector too, they are amazing)


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Jun 22, 2022 5:57 PM in response to ebba160

Possible Catch 22, I am afraid, if you are saying that you cannot find the phone using iCloud or using a computer.


Take the iPhone in to an Apple Store or Apple Servicer to discuss your options. If repairs are too expensive or impractical, ask Apple to recycle the phone for you.


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Erase device

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