You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activity Rewards Gone

So I was forced to reset my iPhone 13 back to a backup from yesterday. However, since doing that I lost all of my “Perfect Month” and “Monthly Challenge” awards in the Activity App connected to my watch. I also have some like the “New Exercise Record” that show as earned underneath but are greyed out. Any ideas on what I can do to get all of my earned awards back??

Apple Watch SE

Posted on Jun 17, 2022 2:53 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 17, 2022 5:45 PM

The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support


2 replies
Question marked as Top-ranking reply

Jun 17, 2022 5:45 PM in response to Pumaad7

The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support


Activity Rewards Gone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.