You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID glitch

My software is up to date, I have restarted the phone, my ringer is on. I have a IPhone 13 mini and my Face ID would constantly fail so I tried to Re-set up my Face ID and no matter how much I move my phone It keeps telling me to move the iPhone higher or Lower and I am unable to set up my Face ID

Posted on Jun 3, 2022 9:34 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 3, 2022 9:50 AM

Agb_x wrote:

My software is up to date, I have restarted the phone, my ringer is on. I have a IPhone 13 mini and my Face ID would constantly fail so I tried to Re-set up my Face ID and no matter how much I move my phone It keeps telling me to move the iPhone higher or Lower and I am unable to set up my Face ID

Click here If Face ID isn't working on your iPhone or iPad Pro - Apple Support

1 reply
Question marked as Top-ranking reply

Jun 3, 2022 9:50 AM in response to Agb_x

Agb_x wrote:

My software is up to date, I have restarted the phone, my ringer is on. I have a IPhone 13 mini and my Face ID would constantly fail so I tried to Re-set up my Face ID and no matter how much I move my phone It keeps telling me to move the iPhone higher or Lower and I am unable to set up my Face ID

Click here If Face ID isn't working on your iPhone or iPad Pro - Apple Support

Face ID glitch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.