You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

šŸ’” Did you know?

āŗ If you can't accept iCloud Terms and Conditions... Learn more >

āŗ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no oneā€™s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: jayshree112
jayshree112 Author
User level: Level 1
6 points

Unable to receive calls

I have I phone 13 pro max

After the new ios 15.5 update, all of a sudden I am unable to receive calls. Phone does not ring. No problem with out going calls.

I have contacted Apple care they said my phone is good and to contact the network operator. I have changed my physical SIM card but the problem still persists.


can you pls help in resolving this issue at the earliest.

iPhone 13 Pro Max

Posted on May 31, 2022 10:34 AM

Reply
Question marked as Top-ranking reply
User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,197 points

Posted on May 31, 2022 10:42 AM

If you can't make or receive calls on your iPhone:


You might not be able to make or receive calls on your iPhone if you have certain settings turned on, if your software isn't up to date, or if there's a problem with your network.



If you can't make or receive calls on your iPhone:


Find out what to do if you seeĀ "No Service" or "Searching" in the status bar.Ā If you can't make or receive calls on your iPhone, follow these steps, testing after each step:



Contact your carrier:


When youĀ contact your carrier, make sure that:

  • Your account is set up to use your iPhone.
  • There aren't any localized service outages.
  • Your account doesn't have a billing-related block.
  • Your calls don't have errors on the carrier system.



Update your software:


  1. Check for aĀ carrier settings update.
  2. Check for anĀ iOS software update.Ā Some updates might require a Wi-Fi connection.



Check your iPhone settings:


  1. TurnĀ Airplane ModeĀ on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn itĀ off.
  2. CheckĀ Do Not Disturb. Go to SettingsĀ āž¢ Focus āž¢ Do Not Disturb andĀ make sure it's off.
  3. Check for anyĀ blocked phone numbers.Ā Go to SettingsĀ āž¢Ā PhoneĀ āž¢ Blocked Contacts.
  4. See if Call ForwardingĀ is turned on. Go to SettingsĀ āž¢Ā PhoneĀ āž¢Ā Call Forwarding and make sure it's off.
  5. Check to see ifĀ Silence Unknown CallersĀ is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.



Check your network settings:


  1. Reset your network settings. Go to Settings āž¢ General āž¢ Transfer or Reset iPhone āž¢ Reset āž¢ ResetĀ Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
  2. Try to make or receive calls in another location.



Contact Apple Support:


If you still can't make or receive calls,Ā contact Apple Support, then follow the steps to complete your request. ļ£æ

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,197 points

May 31, 2022 10:42 AM in response to jayshree112

If you can't make or receive calls on your iPhone:


You might not be able to make or receive calls on your iPhone if you have certain settings turned on, if your software isn't up to date, or if there's a problem with your network.



If you can't make or receive calls on your iPhone:


Find out what to do if you seeĀ "No Service" or "Searching" in the status bar.Ā If you can't make or receive calls on your iPhone, follow these steps, testing after each step:



Contact your carrier:


When youĀ contact your carrier, make sure that:

  • Your account is set up to use your iPhone.
  • There aren't any localized service outages.
  • Your account doesn't have a billing-related block.
  • Your calls don't have errors on the carrier system.



Update your software:


  1. Check for aĀ carrier settings update.
  2. Check for anĀ iOS software update.Ā Some updates might require a Wi-Fi connection.



Check your iPhone settings:


  1. TurnĀ Airplane ModeĀ on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn itĀ off.
  2. CheckĀ Do Not Disturb. Go to SettingsĀ āž¢ Focus āž¢ Do Not Disturb andĀ make sure it's off.
  3. Check for anyĀ blocked phone numbers.Ā Go to SettingsĀ āž¢Ā PhoneĀ āž¢ Blocked Contacts.
  4. See if Call ForwardingĀ is turned on. Go to SettingsĀ āž¢Ā PhoneĀ āž¢Ā Call Forwarding and make sure it's off.
  5. Check to see ifĀ Silence Unknown CallersĀ is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.



Check your network settings:


  1. Reset your network settings. Go to Settings āž¢ General āž¢ Transfer or Reset iPhone āž¢ Reset āž¢ ResetĀ Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
  2. Try to make or receive calls in another location.



Contact Apple Support:


If you still can't make or receive calls,Ā contact Apple Support, then follow the steps to complete your request. ļ£æ

Reply

Unable to receive calls

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up