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Transferring old phone i cloud data contacts etc

Hi, I got a new phone yesterday I previously had a iPhone X and now I have a iPhone 13. The guy said I had everything back up to the cloud and said I could sign in to my phone at home. When I got home I proceeded to sign into my Apple account and there was no photos, voicemails, or contacts. Can you help me retrieve them, thank you. They took my old phone and I don’t know how I can transfer the data without the old phone.

iPhone X, iOS 15

Posted on May 31, 2022 5:45 AM

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Question marked as Top-ranking reply

Posted on May 31, 2022 11:35 AM

Maddy_5 wrote:

Hi, I got a new phone yesterday I previously had a iPhone X and now I have a iPhone 13. The guy said I had everything back up to the cloud and said I could sign in to my phone at home. When I got home I proceeded to sign into my Apple account and there was no photos, voicemails, or contacts. Can you help me retrieve them, thank you. They took my old phone and I don’t know how I can transfer the data without the old phone.

see icloud Transfer data from your previous iOS or iPadOS device to your new iPhone, iPad, or iPod touch - Apple Support

1 reply
Question marked as Top-ranking reply

May 31, 2022 11:35 AM in response to Maddy_5

Maddy_5 wrote:

Hi, I got a new phone yesterday I previously had a iPhone X and now I have a iPhone 13. The guy said I had everything back up to the cloud and said I could sign in to my phone at home. When I got home I proceeded to sign into my Apple account and there was no photos, voicemails, or contacts. Can you help me retrieve them, thank you. They took my old phone and I don’t know how I can transfer the data without the old phone.

see icloud Transfer data from your previous iOS or iPadOS device to your new iPhone, iPad, or iPod touch - Apple Support

Transferring old phone i cloud data contacts etc

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