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KimberlyL422 Author

Level 1

4 points

frozen screen on MacBook Air

my MacBook Air is frozen on the start up screen after putting in my password. it will not finish restarting. how do I fix it?

Mac book air frozen

MacBook Air (2020 or later)

Posted on May 26, 2022 8:40 AM

Top-ranking reply

rkaufmann87

Level 10

143,982 points

Posted on May 26, 2022 8:50 AM

Please refer to If your Mac doesn't start up all the way - Apple Support for troubleshooting. I suspect your MBA may have a hardware issue, please pay attention to the last troubleshooting step which is to contact Apple to Get Support There is a link in the upper right of this web page that says Get Support.

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frozen screen on MacBook Air

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