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kgld131 Author

Level 1

20 points

My iPhone SE 2020 2nd Generation has an Invalid Apple ID

Hello all,

How do I erase or factory reset an old iPhone with an Invalid Apple ID so I can send it back to apple to be recycled? The time has passed for a trade-in I believe.

Without a valid Apple ID or iCloud sign-in, the system won't let me reset the password and I cannot sign in to iCloud with the invalid ID. Help!!! I want to erase the phone. I wish I could remember all the things you are never to do to a phone because it will erase the phone, does anyone know? TIA

Posted on May 13, 2022 12:27 PM

Top-ranking reply

Eric Root

Level 10

684,531 points

Posted on May 13, 2022 1:14 PM

Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support. -

Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)

Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call. -

Apple on Twitter

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support. *

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My iPhone SE 2020 2nd Generation has an Invalid Apple ID

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