Activation lock

when I try to reset the password, when I arrive to a steps of security question or send an email to me so that I can continue to reset the password. The email doesn’t reflect on my phone and another the answers on the security questions are incorrect soo that’s the problem

Nope I didn’t use it to any device

i submitted again and is clear.

I think this time they will be able to help me coz the proof of purchase is clear and does have any information that shows that the phone belongs to me. And another thing is a contract soo in the proof of purchase just shows only the balance I paid for a contract to be confirmed

Yes I’m an original purchaser

They didn’t ask me to do that

I did submit everything to them

It’s hinting on my Apple ID yeah

I’m able to check the status of the request online oh how is it going if I may ask

Okay thank you. Let just hope they will be able to help me. I’m stressed